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Terms and Conditions


Muziker, a.s.
Drieňová 1/H
821 01 Bratislava 2
Registered by Local Court Bratislava I
Section Sa, Insert No. 3337/B
Identification Number: 35840773
VAT identification number: SK7020001021



These General Terms and Conditions apply to all of online purchases made by customers (businesses or consumers) from our online shop (“e-shop“) and supplied by Muziker,a.s. (“Muziker”). A consumer is any person, who concludes a legal transaction for purposes that can be primarily attributed neither to a trade nor a profession. A business is natural or legal person or a partnership with legal capacity which, in concluding a legal transaction, is acting in the exercise of its trade or profession.

Contractual Partners

When purchasing a product, a Contract is being made between the customer and Muziker. For enquiries, claims or objections contact our customer service.

Free Calls

Please contact our customer service representative in English language.

English Support Paid Number (Mo-Fr 9:00-17:30)


Suggestions, complaints or compliments

Offer and Ordering

The product catalog in the Online Shop does not constitute a legally binding offer. It is only a non-binding online catalogue of the range of products available. Muziker does not warrant the accuracy or completeness of the information provided on the website. By clicking “Buy“, the customer makes a legally binding commitment to purchase the goods in the shopping basket. An order confirmation will be sent immediately after the order has been submitted. Muziker will indicate its Acceptance of an order by acknowledging the order via e-mail.

Statutory Right of withdrawal

You have the right to withdraw from the contract without giving any reason within 14 days. The withdrawal period shall be 14 days since the date on which you, or the third party designated by you (other than the carrier), took possession of the goods.

Extended period for the right of withdrawal for members of the Muziker Club

A consumer who is also a member of the Muziker Club is entitled to an extended 30-day withdrawal period beyond the normal 14-day period set by law. During this extended period he may exercise his right to return the goods without giving any reason. However, this right applies only to undamaged goods in the original packaging. If the operator's inspection does not reveal any discrepancy of the condition of the returned goods against these conditions, the operator shall provide the club member with a voucher equal to the price of the goods stated on the sales document, which the club member may use exclusively for the purchase of other goods. Withdrawal from the contract during the extended period is excluded in the case of those types of goods, which are in this context specified in the relevant provisions on exclusions in these terms and conditions. The right to an extended 30-day withdrawal period is vested only in the consumer who is a member of the Muziker Club and is not a legal entity.

In the event of withdrawal, you must notify us by sending a clear statement of your intention of withdraw.

Recommended ways to express your intent to withdraw from contract can be found on this website.

Please print out the completed form and attach it to the returned goods, otherwise your shipment will not be correctly identified. 
In the case of exercising the right of withdrawal, it is considered sufficient to submit information on the exercise of the right of withdrawal before the expiry of the withdrawal period.

Please send the goods including the withdrawal form to the following address:

Muziker (Return)
P3 Logistic park
Hala 2
900 55 Lozorno

The customer is obliged to send the goods back to us without delay, but in any case no later than 14 days since the day when he informed us about his withdrawal from this contract.

Consequences of withdrawal

If you withdraw from this contract, we (Muziker) are obligated to refund any payments we received from you at the time of purchase, including the cost of delivery, if applicable (except for additional costs incurred by choosing a shipping method different from the most convenient, standard shipments we offer).


We will send the money for the goods no later than 14 days after receiving the withdrawal notice, but not before the returned goods, including the completed form, are returned to our department (or before you can prove that the returned goods have already been sent to us). We use the same payment method as customer during purchase to refund the payment. In the event of a refund for cash on delivery and bank transfer, we only use wire transfer to a bank account. It is not possible to return the payment by postal order or cash. You will never be charged for a refund.
We use the same payment method as customer during purchase to refund the payment. In the event of a refund for cash on delivery and bank transfer, we only use wire transfer to a bank account.
It is not possible to return the payment by postal order or cash.
In cases of accepted withdrawal from contract requests made after the 14-day period (eg. consumers who are Muziker Club members or consumers who have purchased the Extended Return option) that complies with our return policies (item is in the original packaging, item is undamaged...) we issue back a refund in the form of a voucher that can only be used to purchase other goods in Muziker.
You will never be charged for a refund.

Gifts and bonuses

If you have been given a gift or a bonus along with the goods, the gift contract for such gift loses effectiveness upon withdrawal from the contract and you are obliged to return the provided gift or bonus along with the goods.

Return shipping costs

You bear the full shipping costs of the goods, even if the goods cannot by their nature be returned by standard delivery.
It is the responsibility of a customer to arrange the return shipment back to Muziker.

The right of withdrawal does not arise in the following cases: 

  • contracts for the supply of goods which are not prefabricated and have been manufactured on the basis of a personal choice or according to customer specifications, or any goods which have been tailored to the customer’s personal requirements;
  • contracts for the supply of goods tailored to the customer and goods sold per meter (cables sold on the meter, chains sold on the meter, etc.);
  • contracts for the supply of sealed goods that are not eligible for return for hygiene or health protection related reasons (e.g. In-ear headphones, etc.);
  • contracts for the supply of audio or video recordings or computer software in a sealed package, provided that it's sealing upon delivery has been breached;
  • contracts for the supply of literature (books, magazines, sheet music, tablatures);
  • contracts for the supply of goods, that might be, due to its nature, inseparably mixed with other goods after delivery;
  • sale of goods made by the specific requirements of consumer, tailor- made goods or goods intended specifically for one consumer.

Please, try to protect the goods from damage and contamination.

If possible, send the goods back to us in the original packaging together with the completed form, complete accessories and all the parts of the packaging. If necessary, use protective transport packaging to send the goods back. If you no longer own the original packaging, please ensure sufficient protection of the goods against damage during transport by using the appropriate packaging and thus avoid our claim for compensation for damage caused by insufficient packaging. These options are not a condition for the effective exercise of the right of withdrawal.  Please note that you are responsible for the condition in which the goods arrive to us (including any damage caused during the shipment to us) and any claim for damages must be brought against the carrier individually. 

Withdrawal from the contract and the gift voucher 

Goods purchased by using the Muziker Gift Card can be returned (withdrawn from the contract). The customer will not be refunded cash in full, but by withdrawing from the purchase within the specified time period, he will be entitled to a financial credit amounting to the value of the coupon, which he will be able to use during his next purchase at Muziker. If the customer pays for the goods, the price difference will be refunded in the form of money.

Shipping Costs and Delivery Times

Shipping Costs and Delivery Times

Payment methods

Orders can be paid for using the following methods. All prices displayed include VAT and currency is €

Bank transfer

After submitting your order, the system will automatically provide you with all the payment details. You will also receive an e-mail with a Proforma Invoice. You can transfer the payment by logging into your online banking. The goods will be shipped upon your payment reaching our account.


PayPal is the most commonly used payment system in the world. If you have a PayPal account you know it is a fast, easy and secure way to pay.

Online card payment

After submitting your order you will be redirected to a secure payment gateway where you can pay using the following cards: VISA, MasterCard or Maestro. Just enter the required card details and submit the payment. The bank will immediately inform us when the transaction is complete and we can therefore dispatch the order without delay.

Bitcoin Pay

It’s the easiest payment flow you’ve ever experienced. With a single click of the mouse or QR scan from your smartphone, you’ll receive quick, simple BTC payments with next-day business day bank transfers.

Retention of Title

The goods shall remain the property of Muziker until all of the outstanding claims against the customer have been paid in full.

Transport Damage during Shipment

If you (consumer) notice that the product you have received is damaged and this damage is not immediately obvious upon inspection, please, contact our Customer service center within 2 business days:

If there is another piece in stock and available to be dispatched immediately, we will ensure an exchange and transport without delay. You will hand over the defective product to the courier and, as soon as it arrives to us, a new piece will be sent to you. Muziker will cover the delivery costs.

Warranty and Compensation

The warranty and compensation conditions are governed by Warranty policy.








Muziker Club Loyalty System

The terms and rules of the loyalty system are governed by the Muziker Club Terms of Use





Other Information

Order process 

The advertising of products on our website constitutes an “invitation to treat”; and your order for products constitutes a contractual offer. No contract will come into force between the customer and us unless and until we accept the order in accordance with the procedure detailed below. In order to enter into a contract to purchase products from us, the customer will need to follow the steps as described below in detail: Any product the customer wishes to purchase must be placed into the shopping basket by clicking on “Add to basket“; the content of the shopping basket can be reviewed anytime by clicking on “Shopping basket“. Added products can be removed from the shopping basket using the “Delete“ button. When ready to purchase the chosen products in the shopping basket, click “Continue“ The customer will be asked to provide their Muziker account details (new customers will have to open an account with us before proceeding); mandatory fields are marked with „*“ The customer is then asked to choose the payment method and details (all the customer data is processed using encryption) To check the order and all the information before completing the order, click “Final Review“ To finalize the purchase and submit the order, click “Buy“ Ordering process can be cancelled anytime by closing the browser window.

Contractual Text 

These General Terms and Conditions of Use can be viewed on our website anytime. They will also be sent as an attachment to the e-mail with the Order confirmation.

Contractual Language 

The contractual language is English.

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